Hosting Crashed- need to move FTP but can't access files
I have a 10-year-old Linux Hosting plan with 16 domains on it. It has melted/crashed/ceased to be and none of my websites are loading (for longer than a few seconds if at all).
I bought a new Business CPanel Hosting through GoDaddy but I can't even access my FTP long enough to download the files to make the transfer.
I've talked to GoDaddy support a few times but keep getting "Oh this is weird, but I can fix it... Nope that didn't work, let me try this.... Nope that didn't work. Well, here another idea you should go try on your own."
The bottom line is I can't access the files through FTP. Is there any other way to get them? Any software or service out there than can extract them from the website for me?