I have purchased Website Backups with my hosting, however i'm having problems where all of the backups are failing. The initial error message I get is:
ERROR: Unable to connect to FTP server (incorrect user or pass)
So i've then ensured that the Username and Password are correct (which they were anyway), but when I try to save the new details I get the below error:
Unable to connect to FTP server (timeout). Could you please double check if FTP Hostname is correct?