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Website not loading in some regions- DNS issues?

I transferred my url from Google Domains about 3 months ago and the website functions most of the time but i have had several people unable to load the site on the east coast. The received messages such as "this link isn't working" or "this website can't be reached,'s server IP address could not be found, DNS_Probe_finished_NXDOMAIN". I upgraded the DNS server but there is still issues. What should I be looking for? 

Super User III
Super User III

Re: Website not loading in some regions- DNS issues?



It sounds like maybe a server side DNS cache flush might be in order. You'd need to contact the Hosting Support department and they should be able to arrange that.

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Re: Website not loading in some regions- DNS issues?



Thank you! ill try that today