It can take up to 7 days for a domain you won in auction to be moved to your account after it has been paid. You can also reach out to email@example.com if you have any questions about this process.
Hi @Vicki988 - When you win a domain on GoDaddy Auctions, you shouldn't need to take any action to get the domain into your account. If the domain is registered outside of GoDaddy, then a domain transfer takes place, which it sounds like that's where things are now. Domain name transfers can take from 5-7 days, so if you don't see any change in the status within that time, please feel free to reach out to our support team so they can take a closer look.
If the seller is unable to get the authorization code, your best option may be to send an email to firstname.lastname@example.org. They can let you know the status of the domain and whether or not you can transfer it from another registrar. You may also check a whois directory to see if the domain was just created in the last 60 days or whether that registrar has a lock on the domain. If so, you'll want to create an account at the same registrar as the domain, moving the domain to take possession, then transferring it later when it has matured beyond the 60-day limit.