Hi @daigiadola_2603. Thanks for being part of GoDaddy Community! It's hard to say for sure what issue you're running into. Keep in mind that if your domain does not use GoDaddy nameservers (ending in domaincontrol.com) you won't be able to manage DNS records in our system. If you can provide more information on what you're experiencing, that may others provide further suggestions.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.