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email hack extortion

Received an email demanding Bitcoin as extortion.  They claim to have video of me visiting nefarious web sites. etc.  Email came from my email account.  I've changed my email passwords. what do you all suggest next?

2 ACCEPTED SOLUTIONS
Super User II

Hey there @RVGUY,

 

Change ALL of you account passwords including your account password, just to be safe.

 

There's a good chance you may have a malware infection on your server as well. I would also run some scans to determine if you're compromised.

 

Hope that helps!



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

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please be sure to come back and click accept for the solution

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Community Manager

Hey Everyone. Thanks for taking the time to participate. I just wanted to clarify that for the most part, emails like those discussed above don't need to be sent from within your email account. Most of the time, these are spoofed email messages. This doesn't reflect an issue with the GoDaddy email system or its security, but rather with email in general. For more on the subject of spoofing, take a look at this thread. It's a bit long but it may help.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post

3 REPLIES 3
Super User II

Hey there @RVGUY,

 

Change ALL of you account passwords including your account password, just to be safe.

 

There's a good chance you may have a malware infection on your server as well. I would also run some scans to determine if you're compromised.

 

Hope that helps!



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post

I've also received a similar extortion email to my Godaddy webmail account. I've changed my password but where can I report this to Godaddy?  I checked out the Abuse Report Form but it doesn't have the extortion option included.

 

Thanks for any help.

Community Manager

Hey Everyone. Thanks for taking the time to participate. I just wanted to clarify that for the most part, emails like those discussed above don't need to be sent from within your email account. Most of the time, these are spoofed email messages. This doesn't reflect an issue with the GoDaddy email system or its security, but rather with email in general. For more on the subject of spoofing, take a look at this thread. It's a bit long but it may help.

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

View solution in original post