Hi @bruce0909, welcome to the community!
At the moment I can't see your picture, since it has to be approved by a mod in order to be shown public. But, I can point you to these guides which I hope you may find helpful!
Hope it helps!
I just had this problem when trying to set up a wildcard certificate. It turned out that when specifying the county code, state, etc. for the csr - when I specified the Common Name for our website, I needed to include *.oursitename.org. I needed the *.
After I got a new csr in which *. had been specified, I got the csr that I needed.