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    Creating Cpanel accounts in WHM VPS4 and Email Issues.

    Ok so i have a VPS4 managed server and using WHM i am creating cpanel accounts for clients.The issue is when i create even a single email id like info@domain.com  .The mails are not receiving only sending is happening.

     

    What could be the issue ? Please help.Godaddy supports just sending articles link which are not understable in this mail issue.

    1 ACCEPTED SOLUTION
    Employee

    Hi @kumaumesh,

     

    GoDaddy maintains Email Relay servers that customers are required to use to send out emails.  Your cpanel vps should already be configured to use the proper smtp relay service: https://ie.godaddy.com/help/find-my-generation-4-smtp-relay-server-24736

     

    Try checking the email config file used by cpanel to make sure email is being sent to the proper relay server : /etc/exim.conf.local

     

    If that doesn't work ask support to create a trouble ticket to investigate the issue.

     

    View solution in original post

    1 REPLY 1
    Employee

    Hi @kumaumesh,

     

    GoDaddy maintains Email Relay servers that customers are required to use to send out emails.  Your cpanel vps should already be configured to use the proper smtp relay service: https://ie.godaddy.com/help/find-my-generation-4-smtp-relay-server-24736

     

    Try checking the email config file used by cpanel to make sure email is being sent to the proper relay server : /etc/exim.conf.local

     

    If that doesn't work ask support to create a trouble ticket to investigate the issue.

     

    View solution in original post