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Security Incident... Account, no ftp or SSH

I got the security incident letter of 4/29/2020. Despite following the outlined steps I can neither get SSH via Putty to work nor ftp via filezilla. Putty says "network error; Software caused connections abort", filezilla says "ssh_init: Host does not exist". I am using the data from the xml for ftp setup from Godaddy, checked the IP address, double checked ftp names etc. Any guesses? Did somebody have to fix something else to make the SSH corrections recommended in the letter?


Hello @MTsnow and thank you for being a part of the Community!


I am sorry you were experiencing this issue. Were you able to get it resolved and do you mind sharing how? If you were not able to get this resolved, I would reach out to GoDaddy Support for an account review to help further assist.


GoDaddy Support is available 24/7 via chat or phone!

GoDaddy Support is available 24/7!

Nope, didn't get it resolved but since I can access file manager to do what I want I gave up.