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cpanel email issue

i have hosting plan with godaddy

also have 2 office 365 accounts with godaddy

 

i am trying to using a cpanel email address for hesk help desk

 

this is the automated rejection i get when testing the cpanel email address:

 

Final-Recipient: rfc822; support@romeoitservices.com
Action: failed
Status: 5.4.1
Remote-MTA: dns; romeoitservices-com.mail.protection.outlook.com.
 (207.46.163.74, the server for the domain romeoitservices.com.)
Diagnostic-Code: smtp; 550 5.4.1 [support@romeoitservices.com]: Recipient address rejected: Access denied [BL2NAM02FT039.eop-nam02.prod.protection.outlook.com]
Last-Attempt-Date: Sun, 15 Apr 2018 12:04:43 -0700 (PDT)

 

the office 365 accounts work, i also can login to the cpanel email, and hesk also sucessfully tests the email when setting it up

 

please help

1 REPLY 1
Community Manager
Community Manager

Re: cpanel email issue

It's not possible to use two different types of email services with the same domain.  You would not be able to access both Office 365 and cPanel emails for the hosted domain.  Because you need to set the MX records for the email service you're using, you'll want to choose one option or the other for all of the emails associated with the domain you're trying to use.  

 

MPC