Search for and restore backed-up emails

Find and recover emails in your Email Backup add-on. Email Backup searches for keywords in email headers, including:

• Subject line
• Attachment name
• Sender
• Recipients

Search doesn't include email bodies.

1. Sign in to Email Backup.
2. Select Exchange.
   
3. Select the user in the Individual Mailboxes list.
   
4. Enter your keyword(s) in the search box.
   

Note: If you're unsure about the spelling, use a placeholder in your search. For example, if you're looking for either Kristen Jenson or Kristin Jensen, search for Krist?n Jens?n.

5. (Optional) Sort the results using:
   
   • Name (sender)
   • Subject
   • Date
   • Location
6. Select the checkbox next to the item you want to restore.
7. Select Restore. You'll see confirmation once the restore is successful.
   

Note: The size of the data being restored and Microsoft 365 server availability will affect how long the restore takes.

More info

• Items will restore as duplicates if they still exist in the user's mailbox.
• Bulk restore backed-up emails.