Troubleshoot my incoming domain transfer
When you transfer a domain name to us, you may encounter an error during the process. You can check the status of your incoming domain transfer to determine if there are any errors. Review the troubleshooting steps for the specific error to get your incoming domain transfer back on track.
- Error: Domain locked - You must unlock your domain name at your current registrar, and then you can restart the incoming domain transfer.
- Error: Protected Registration enabled - Protected Registration must be removed at your current registrar prior to completing an incoming domain tranfer. Once Protected Registration is removed, make sure your administrative email address is accurate, then you can restart the incoming domain transfer.
- Error: Invalid authorization code - You entered an invalid authorization code for your incoming domain transfer. Enter the correct authorization code in your account.
- Error: Transfer rejected - Your current registrar rejected your domain name transfer. Contact your current registrar to resolve outstanding issues, and then repurchase the transfer in your account with us.
Note: .AU domains need to have an accurate registrant email address.
If your domain name is stuck in "No action required: Initializing status":
In most cases, this status means that we are processing your domain name transfer and you don't need to do anything. If the message is still there after the normal 5-7 day transfer time frame, your domain may be ineligible for transfer. You cannot transfer a domain if it is within 60 days of registration or a previous transfer. Your domain will remain in this status for up to 30 days after purchase. If it becomes eligible for transfer during that time, we'll automatically restart the incoming domain transfer for you.
If you did not receive the auth code required to authorize the transfer:
Make sure your administrative email is accurate at your current domain registrar. If you did not receive an authorization code, your current registrar can assist with retrieving it.
- Once you've resolved any incoming domain transfer errors, you can then restart the incoming domain transfer.
- Some ccTLD (country code domains) may have other special requirements needed to complete an incoming domain transfer.