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Update my Microsoft 365 account to Exchange in Outlook (Windows)

Create a new Outlook profile and switch your Microsoft 365 account from IMAP or POP to Exchange settings.

Required: You cannot use new Outlook for these steps. If you're using new Outlook, turn it off before continuing.
New Outlook toggle

Select a tab to view the appropriate steps for switching from IMAP or POP to Exchange.

Export calendar or contacts

To ensure that your data stays connected with your email and is recoverable, follow the steps to export the data, create a new profile and then import the data. Your email and folders are already synced to the server and don't require exporting.

  1. Open Outlook.
  2. To export your calendar, go to Calendar Button Calendar. Or, to export your contacts, go to Contacts Button Contacts.
  3. In the upper-left corner, select File.
    File menu from Contacts
  4. Select Open & Export, and then Import/Export.
    Open & Export in left panel and Import/Export button
  5. Select Export to a file, and then Next.
    Under Choose an action to perform, Export to a file option
  6. Select Outlook Data File (.pst), and then Next.
  7. Under your email account, your Calendar or your Contacts will be selected. Verify the checkbox next to Include subfolders is also selected, and then select Next.
    Check box next to Include subfolders above next button
  8. Select Browse.
  9. Choose where you want to save the backup file, change the file name, and then select OK.
  10. Select Finish.
  11. You have the option to password protect the backup file. If you want to skip this, select OK.

Repeat these steps to back up both your contacts and your calendar. Afterward, move on to step 2 and create a new Outlook profile.

Create a new Outlook profile

  1. Open Outlook.
  2. In the upper-left corner, select File.
    File menu in outlook
  3. Select Account Settings, and then Manage Profiles.
    Select Account Settings and then select manage profiles
  4. Under Profiles, select Show Profiles.
  5. Select Add.
    Select add to add another profile
  6. Enter a name for the new profile, and then select OK.
  7. If the correct account is not auto-filled, enter your name, email address and password, and then select Next.
    add email address information
  8. If your account is set up successfully, select Add another account to add email addresses to your new profile. Otherwise, select Finish.
    • You'll need to re-add any other email accounts you had in Outlook. This can be completed by selecting Add another account during this step.
      select finish to complete set up
  9. To manage profiles, locate the new profile name in the list, select Apply, and then OK.
    select Apply and then OK.
  10. To apply your new settings, close and then re-open Outlook.

Import calendar or contacts

  1. Open Outlook.
  2. To import your calendar, go to Calendar Button Calendar. Or, to import your contacts, go to Contacts Button Contacts.
  3. In the upper-left corner, go to File.
    File menu to the left of Home menu
  4. Select Open & Export, and then Import/Export.
    Open & Export in left panel and Import/Export button
  5. Select Import from another program or file, and then Next.
    Under Choose an action to perform, Import from another program or file option
  6. Select Outlook Data File (.pst), and then Next.
  7. Select Browse, find and select your backup file, and select Open. Select Next.
  8. Select Outlook Data File, and then select your Calendar or Contacts. Select Import items into the current folder, and then Finish.
    Under Choose an action to perform, Import from another program or file option

Repeat these steps until you've imported both your contacts and your calendar. Your data is now on the Exchange server.

To access your data, you’ll need to open the pst in your new Outlook profile. This does not connect your POP data to the server but will allow you to access the folders that remain saved on your device.

Create a new Outlook profile

  1. Open Outlook.
  2. In the upper-left corner, select File.
    File menu in outlook
  3. Select Account Settings, and then Manage Profiles.
    Select Account Settings and then select manage profiles
  4. Under Profiles, select Show Profiles.
  5. Select Add.
    Select add to add another profile
  6. Enter a name for the new profile, and then select OK.
  7. If the correct account is not auto-filled, enter your name, email address and password, and then select Next.
    add email address information
  8. If your account is set up successfully, select Add another account to add email addresses to your new profile. Otherwise, select Finish.
    • You'll need to re-add any other email accounts you had in Outlook. This can be completed by selecting Add another account during this step.
      select finish to complete set up
  9. To manage profiles, locate the new profile name in the list, select Apply, and then OK.
    select Apply and then OK.
  10. To apply your new settings, close and then re-open Outlook.

Open the Outlook data file

  1. Open Outlook.
  2. In the upper-left corner, select File.
    select file in outlook for windows
  3. Select Open & Export, and then select Open Outlook Data File. The file explorer window will appear.
    Open outlook data file from open and export menu
  4. Select a file, and then select OK.

The file will open as its own set of folders in the folder pane of Outlook. Your data is now on the Exchange server!

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