WP Premium Support

WP Premium Support

WP Premium Support

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All plans include

Site Recovery

Before we perform a single task, our experts complete a backup of your website to ensure that it’s fully protected and restorable.

WP Premium Support service catalog


What kind of tasks can our WordPress experts do for you? A lot, as it turns out.

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Theme maintenance

Every WordPress theme needs maintenance, and who wants to deal with that? Let our experts handle it for you.

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WordPress development

Want to install a plugin? Maybe change your config file? We got it covered, no sweat.

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Database management

Permalinks, MySQL optimization and fixing connection strings. Sounds like fun, right? Nope. But we can do it for you.

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Website evaluation

Getting your site indexed on Google and optimizing your page can be confusing. Fortunately, our experts can take care of it.

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Administrative updates

Let us handle the boring stuff, like optimizing your images and setting up redirects. That way you can focus on the fun things.

Frequently asked questions

  • What is WP Premium Support?

    It’s a subscription-based service, available 24/7/365, that provides assistance or fixes for WordPress-related issues that come up at a moment’s notice.
  • What are the benefits of WP Premium Support?

    Peace of mind. Knowing that you have a WordPress expert available anytime to help you solve problems takes a load of stress off your shoulders. Not to mention it’ll save you a ton of time.
  • Which tasks can WP Premium Support help me with?

    Theme maintenance, WordPress development, database management, website evaluation and administrative updates, just to name a few. Want to know the rest? Check out: https://www.godaddy.com/help/wp-premium-support-catalog-26335
  • How many websites/domains can I cover with WP Premium Support?

    Each WP Premium Support plan is tied to your GoDaddy hosting plan and covers all domains set up on that package.
  • Which plan is best for me?

    That depends on how much help you need. Each task costs one credit and we offer 3-, 5- and 10-credit monthly plans. If you think you’ll need more help, you’ll save money with a higher credit plan.
  • Do my credits roll over to the next month?

    No. All credits must be used within the billing cycle.
  • Can I buy more credits if I need them?

    No, not at this time.
  • What if I don’t want to subscribe?

    In the future we will have an option for you to purchase one-time credits but at this time, you must subscribe.
  • What if I have more questions?

    Call us anytime at +973 1619 6151 and we’ll do our best to answer all your WP Premium Support questions.

Theme Maintenance

Make sure your site looks great. Select from any of the categories below. Each bullet represents one task.

Install, activate or update a theme

  • Install and activate one custom theme, purchased theme or theme from the WordPress catalog

  • Update any number of installed themes to the current live release of theme using WordPress Dashboard

    -If none are specified, we will update the currently active theme

  • Manually update one theme

    -Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress theme issues

  • Enable logs and/or WordPress debug mode to diagnose the issue

  • Attempt to resolve the issue if the website or logs reveal a theme related error

Create and activate a child theme

  • Create and activate a child theme.

Theme modification

  • Modify 1 of the following for a theme:

    -Header

    -Sidebar

    -CSS

    -Background

    -Menu

(Each modification along with 1 revision will consume one task.)

View the entire WP Premium Support catalog

WP Development

Get your site’s backend squared away right. Select from any of the categories below. Each bullet represents one task.

Install a comment system

  • Install the Disqus comment system plugin

  • Instructions provided to import comments from standard WordPress system

Install, activate or update a Plugin

  • Install and activate one custom plugin, purchased plugin or plugin from the WordPress catalog

  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard

    -You must specify which plugin(s) to update.

  • Manually update one plugin

    -Example: A specific version provided to us by uploading it to the hosting account

Troubleshoot and fix WordPress plugin issues

  • Enable logs and/or WordPress debug mode to diagnose the issue.

  • Attempt to resolve the issue if the website or logs reveal a plugin related error.

Config file changes

  • Enable a specified PHP module installed on the Hosting (up to 5)

  • Modify the value of a PHP setting (up to 5)

  • Enable or disable debug mode

  • Disable wp_cache

  • Generate WordPress configuration file Authentication Keys

  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess will be edited or created based on the request.

View the entire WP Premium Support catalog

Database management

Ensure that your database is working smoothly. Select from any of the categories below. Each bullet represents one task.

Database find & replace

  • Update up to five domain, data or table prefixes in a WordPress database

    -"Data" Example: Change company name from ABC to XYZ across all pages and posts

Fix WordPress database connection strings

  • Update database connection information in WordPress configuration

Update, activate, or reset WordPress permalinks

  • Update WordPress permalinks to any of the predefined styles or a custom style

  • Diagnose and attempt to fix any permalink-related errors

    -If necessary, create configuration file

Import or export WordPress database

  • Import one WordPress database from a backup to the specified database

    -Example: .sql file

  • Export one WordPress database and place the file into the hosting account

Optimize WordPress database

  • Optimize WordPress database by removing gaps in the data

View the entire WP Premium Support catalog

Website Evaluation

Make sure your website is working well. Select from any of the categories below. Each bullet represents one task.

Check Google indexing

  • Confirm WordPress is not blocking search engines from crawling one site

  • Evaluate and report on the following:

    -URL Canonicalization

    -Appropriate title pixel length

    -Appropriate description length test

    -Linked to a Google+ Brand Page

    -Sitemap

    -Robots.txt file

    -Home page image descriptions

Evaluate page optimization

  • Evaluate and report on the following

    -Website load time

    -Plugins

    -Site size

    -External Scripts

  • Provide recommendations based on the report

View the entire WP Premium Support catalog

Administrative Updates

We can do the admin work you don’t want to do. Select from any of the categories below. Each bullet represents one task.

Optimize Images

  • Reduce the load time of a site by reducing the size of images without affecting their quality

Add a favicon

  • Add a Favicon using the provided image

  • Convert image to proper format

Set up redirects

  • Configure up to five redirects

    -Note: You must specify which redirect(s) are needed

Preventing WordPress comment spam

  • Install comment spam prevention plugin. If you do not have one in mind, we will install Akismet

  • Modify discussion settings

    -Examples:

    -Add requested items to comment blacklist

    -Disable comments for the entire site

    -Disable trackbacks for the entire site

    -Disable comments on old posts

    -Limit number of links in comments

  • Remove all comments, either active or pending upon request

  • Disable comments or trackback on individual pages (up to five)

  • Disable external comment requests

View the entire WP Premium Support catalog