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Microsoft 365 from GoDaddy Help

Having trouble signing in to Microsoft 365?

If you can't sign in to your Microsoft 365 email account, try these solutions.

If Do this
You're unable to sign in using your email address and password. Follow these steps to sign in to your email online.

You can also sign in to your email from the Email & Office Dashboard.

If you can sign in online but not on your email client (like Gmail or Mac Mail), make sure your email account is set up using these steps.
You're the administrator of a Microsoft 365 account and you or one of your users have lost or forgotten the email password. Try one of the following:
You're an email user (not the admin) and you've lost or forgotten your email password. Send yourself a password reset email
You can successfully sign in online but are having trouble with Outlook for Windows. Clear the Windows Credential Manager
You can successfully sign in online but are having trouble with Outlook for Mac. Try one of these solutions
You have a Business Premium plan or greater and can’t sign in to Outlook for Windows or Mac. Check your account

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