Why do I have a NETORG or .archive email address in my Email & Office Dashboard?
After moving from Media Temple Mail to Microsoft 365 from GoDaddy, you might see accounts listed in your GoDaddy Email & Office Dashboard with "NETORG" or “.archive” (like NETORGFT12345.onmicrosoft.com or jane.archive@coolexample.com). When we tried to move your Media Temple Mail accounts, we noticed that the domain is already being used with a Microsoft 365 account, either with us or with Microsoft directly.
Based on whether you want to keep these users, you have a few options. Select the appropriate tab for the type of user you see listed in your Email & Office Dashboard:
If you see a “NETORG” user in your Email & Office Dashboard, that means the associated domain is already in use with a Microsoft 365 account with Microsoft.
Example: If your Media Temple Mail accounts were set up on coolexample.com and that domain is being used for a Microsoft 365 account with Microsoft, we transferred the email user’s content to a “NETORG” user, like NETORG12345.onmicrosoft.com.
You have 3 options based on whether you’d like to keep the user:
- If you want to use the account with Microsoft 365 from GoDaddy, you need to remove the domain from Microsoft. Once the domain is removed, you can reach out to our GoDaddy Guides to change the username or domain name of the account.
- If you don’t need the account, delete it from your GoDaddy account.
- If you just want to access the email account without making any changes for now, reset the password, and then sign in to it.
If you see a “.archive” user in your Email & Office Dashboard, that means the user was already set up with Microsoft 365 from GoDaddy before migration.
Example: If jane@coolexample.com was already set up with Microsoft 365 from GoDaddy, we moved the user and its content from Media Temple Mail, but renamed it to jane.archive@coolexample.com.
You have 3 options based on whether you’d like to keep the user:
- If you want to use the account, you can change the username and keep it.
- If you don't need the account, delete it from your GoDaddy account.
- If you just want to access the email account without making any changes for now, reset the password, and then sign in to it.
